FAQs

1. How long does it take to receive my dress?

Most dresses are made to order.

Processing time: 3–10 business days
Shipping time: 7–15 business days
Total delivery time: typically 2–4 weeks

If you need the dress urgently, please contact us before placing your order.

2. Can I customize my dress?

Yes, we offer customization services. You can provide your measurements or request specific adjustments such as:

  • Length
  • Sleeve style
  • Minor design changes

Additional fees may apply depending on the request.

3. How do I choose the right size?

We strongly recommend using our size chart instead of your usual size.

For the best fit:

  • Compare your measurements with our size chart
  • If unsure, contact us for guidance

Custom sizing is recommended for important occasions like weddings.

4. Can I cancel my order?

Orders can be canceled within 12 hours of purchase. After that:

  • Production may have already started
  • Cancellation may not be possible
  • Custom or made-to-order items cannot be canceled once production begins
5. Do you accept returns or exchanges?

We accept returns under certain conditions. However, the following items are not eligible:

  • Custom-made dresses
  • Pre-order items
  • Final sale items

Please refer to our Return Policy for full details.

6. What if the dress doesn't fit?

If the dress does not fit as expected:

  • Minor alterations may be needed (common for formal wear)
  • We recommend working with a local tailor for the best result
7. Will the dress look exactly like the pictures?

We do our best to ensure all images reflect the actual product. However:

  • Slight differences in color may occur due to screen settings
  • Handmade details may vary slightly
  • These variations are normal and not considered defects
8. Do you offer rush orders?

In some cases, yes. Please contact us before ordering to confirm:

  • Production availability
  • Estimated delivery timeline

Rush fees may apply.

9. Will I receive tracking information?

Yes. Once your order is shipped, you will receive a tracking number via email. Tracking updates may take a few days to appear.

10. Do I need to pay customs fees?

International orders may be subject to customs duties or import taxes. These fees are determined by your country and are the responsibility of the customer.

11. What if my dress arrives damaged or incorrect?

Please contact us within 7 days of delivery and provide:

  • Your order number
  • Photos of the issue

We will review the case and offer a solution.

12. Can I make changes after placing the order?

Changes can only be made within 12 hours of placing the order. After that, production may have already started and changes may not be possible.

13. How can I contact you?

If you have any questions, feel free to contact us:

Email: yumibravo_studio@163.com
Website: www.yumibravo.com